You see the following message when you try to sign in to Xbox.com with a non-Microsoft email address such as @gmail.com or @yahoo.com:
Call us overprotective, but we need to verify that [email address] is yours
You received this message because you need to validate your email address or update security information.
When you set up your Microsoft account, you provided an email address and password as security information to protect your account. If you used a non-Microsoft email address, we'll ask you to verify that you have access to that email address by sending you an email with validation instructions. If you skipped this step when you first set up your account, you may need to do this to be able to sign in.
For more information about Microsoft account security, see one of the following pages:
If you didn't receive an email from Microsoft asking you to validate your email address, try the following solutions.
Solution 1: Resend the email
Check the email address provided in the message to make sure it’s correct. If it’s correct:
Solution 2: Use a different email address
If you notice that the email address is incorrect in the message, or you no longer have access to the account, you can change the email address you use as your Microsoft account. Here’s how:
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