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Error 809B100B occurs when you stand too close to your Kinect sensor
Problem
You may see the following error code and message when you’re using Kinect for Xbox 360:
Too close
809B100B
This means that you’re standing too close to the Kinect sensor.
Solutions
Solution 1: Move further away from your Kinect sensor and try again
After you’ve moved away from the sensor, select Try Again. If you keep getting the error, try the next solution.
Solution 2: Use the Kinect Tuner
Use the Kinect Tuner to help Kinect track and see your entire body. For more information, see Troubleshoot body tracking.
Solution 3: Request a repair
If the previous steps didn't resolve the problem, go to the Online Service Centre and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.
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