You may see the following error code and message when you try to download an update to your Xbox 360 console:
Can't update your console. Please visit www.xbox.com/support.
Status code: 23ef-xxxx-xxxx-xxxx-xxx-xxx
In the error code, the “x” characters are placeholders. The actual error code varies. For example, error code 23ef may resemble one of the following:
23ef-3cd6-1380-2203-c000-c001
23ef-351f-b800-0f00-c000-014f
These errors may mean that the update failed to download.
Solution 1: Try the console update troubleshooting page
To resolve this problem, see Troubleshoot console software update problems.
Solution 2: Contact Xbox Support
If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.
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