Error 23ef occurs when you try to download an Xbox 360 console update

You may see the following error code and message when you try to download an update to your Xbox 360 console:

Can't update your console. Please visit www.xbox.com/support.

Status code: 23ef-xxxx-xxxx-xxxx-xxx-xxx

In the error code, the “x” characters are placeholders. The actual error code varies. For example, error code 23ef may resemble one of the following:

23ef-3cd6-1380-2203-c000-c001

23ef-351f-b800-0f00-c000-014f

These errors may mean that the update failed to download.

Solution 1: Try the console update troubleshooting page

To resolve this problem, see Troubleshoot console software update problems.

Solution 2: Contact Xbox Support

If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.