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    Error 801613F8 occurs when you try to redeem a pre-paid code on Xbox Live

    Problem

    You see the following error code and message when you try to redeem a code on Xbox Live:

    Can’t retrieve information from Xbox Live. Please try again later.
    Status Code: 801613F8

    This may mean that the card was not activated at the retailer where it was purchased.

    Solutions

    Solution 1: Verify the status of the service and your connection to Xbox Live.

    1. Go to Service Status to check if there’s a current issue with the service.
    2. If there’s no issue with the service and you get this error when you try to download the content, wait a few minutes. Then try to download the content again.
    3. Run the Xbox Live Connection Test by following these steps:
      1. From the Xbox Dashboard, go to Settings.
      2. Select System.
      3. Select Network Settings.
      4. Select your network.
      5. Select Test Xbox Live Connection.

    If you still experience this issue, try the next solution.

    Solution 2: Try to redeem the code again later.

    Wait and try to redeem the code again in 24 hours.

    If the problem still occurs after you've waited 24 hours, try the next solution.

    Solution 3: Return the card to the retailer.

    If you continue to experience this issue after you’ve waited 24 hours, return the card to the retailer and ask them to activate it.

    Related Issues

    Xbox error code/status code search
    Xbox Live: Top issues
    Xbox Live connection error solution
    Error 807B01F4 occurs when you try to download from Xbox Live
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