You see the following error code and message when you try to redeem a code on Xbox Live:
Can’t retrieve information from Xbox Live. Please try again later.
Status Code: 801613F8
This may mean that the card was not activated at the retailer where it was purchased.
Solution 1: Verify the status of the service and your connection to Xbox Live.
If you still experience this issue, try the next solution.
Solution 2: Try to redeem the code again later.
Wait and try to redeem the code again in 24 hours.
If the problem still occurs after you've waited 24 hours, try the next solution.
Solution 3: Return the card to the retailer.
If you continue to experience this issue after you’ve waited 24 hours, return the card to the retailer and ask them to activate it.
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