Error D000-0185 occurs when you try to download an update

You see the following error code and message when you try to download an Xbox Dashboard update:

D000-0185
Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.
If the problem persists, go to www.xbox.com/support

This may mean that the console could not find a storage device (memory unit or hard drive) during the software update.

To resolve this problem, try the following solutions:

Solution 1: Check Xbox Live service status

Check for service alerts at Xbox Live status, or see if there's an Xbox Live service alert at the top of this page. If there are any current service alerts, wait a while and then try again.

US customers only: If a specific service or app is experiencing an outage, you can request SMS or voice notification when it's working again. Under the app or service name, click Notify me when this service or app is up and running.

Solution 2: Remove storage devices and try updating the console again

1. Turn off your console.
2. Remove all console storage devices, including any USB flash drives, external hard drive or internal hard drive from the Xbox 360 console. (See Add or remove an Xbox 360 hard drive.)
3. Add your primary storage device, for example, the hard drive.
4. Turn on the console.
5. Try updating the console again.

Solution 3: Request a repair

If the previous solutions didn't resolve the problem, go to the Online Service Centre to request a repair. For more information, see Getting your Xbox console or Kinect sensor serviced.

Repair or warranty questions? See Warranty and service: FAQ.