You may see the following error message and code when you use your Xbox 360 console:
System Error: Contact Xbox Customer Support
Error code E36
This means that there may be a problem with the console.
Try the following steps:
Xbox 360 E console or Xbox 360 S console
|Xbox 360 E console||Xbox 360 S console|
If this step resolves the problem, reattach the USB flash drive to make sure that the error occurs only when it is connected. If this is true, use another USB flash drive. (See Xbox 360 USB flash drive FAQ.)
Don't know where these buttons are on your controller? See Xbox 360 wired and wireless controllers.
Delete System Update
If any storage device contains a system update, the update and access to Xbox Live will be removed. To use these features again, sign in to Xbox Live and download the update. For more info, see Xbox 360 storage.
Your console will restart after the operation is complete. Do you want to continue?
Your Xbox 360 will restart. Apply the latest software updates. (See How to get a new Xbox 360 update.)
Original Xbox 360 console
|Original Xbox 360 console|
Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution.
If the previous steps didn't resolve the problem, go to the Online Service Centre to request a repair. For more information, see Getting your Xbox console or Kinect sensor serviced.
Repair or warranty questions? See Warranty and service: FAQ.
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error E36 occurs when using your Xbox 360 console" issue you were reading about or a different issue?