Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live Gold
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Support
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Windows digital games
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • Data platform
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Free downloads & security
      • Education
      • Gift Cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Error xxxx-xxxx-xx8x-xxxx-8007-2751 occurs when you download an update to your Xbox 360 console

    You see the following error code and message when you try to download a console software update to your Xbox 360:

    Cannot process update.

    Status code: xxxx-xxxx-xx8x-xxxx-8007-2751

    Note The “x” digits in this error vary.

    This may mean that the download failed because:

    • The Xbox Live service is temporarily unavailable.
    • There is a connectivity issue.
    • Your console can't reach the software update servicing host.

    Solution

    Solution 1: Check the Xbox Live service status

    If you see any alerts here, wait until the service is up and running and try again:

    Xbox Live Core Services: up and running
    2019-02-23T09:39:49.3957050+00:00

    Solution 2: Test your Xbox Live connection

    If you've previously been able to connect to Xbox Live using your current console and network setup, try testing your Xbox Live connection to confirm that you're connected. Here's how:

    1. Press the Guide button on your controller.
    1. Select settings, System Settings, and then Network Settings.
    2. Select the name of your Wireless Network, or select Wired Network for a wired connection.
    3. Select Test Xbox Live Connection.

    If you can't connect to Xbox Live, the Connection Test will show where in the connection process the error occurs. It will also tell you what type of error it is. Note this information, and then go to the Xbox Connection Error Solution to resolve the problem.

    Solution 3: Check the Xbox 360 Disconnect Solution

    To resolve this problem, try the Xbox 360 Disconnect Solution.

    If you continue to experience the problem, contact Xbox Support.

    Related Issues

    Error & status code search
    Xbox 360 system update error codes
    Troubleshoot problems with an update to your Xbox 360 console
    How to get a new Xbox 360 update
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error Code Lookup
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Error xxxx-xxxx-xx8x-xxxx-8007-2751 occurs when you download an update to your Xbox 360 console" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Israel)
    • Contact Microsoft
    • Privacy & Cookies
    • Terms of Use
    • Trademarks
    • About our ads
    • © Microsoft 2019