If you get the following status code and message when you’re trying to download an update, your console has been tampered with or modified and the console has been banned.
Can't process the update. If the problem persists, go to www.xbox.com/support.
Status Code: xxxx-xxxx-xxxx-xxxx-C000-0022
Note The “x” characters in the status code vary.Your console can no longer connect to Xbox Live, install software updates or play new games that require a console software update. Learn about Xbox Live console bans.
To be able to play games offline on your console when it is banned, follow these steps:
Your console can now play your existing games offline. Any future attempts to sign in to Xbox Live or update your console software will result in an error.
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