Services: TV, Music and Video
After you purchase an avatar item, you are asked if you would like to wear the item. If you select Yes, the item magically appears on your avatar. If you want to wear the item later, go to the Avatar Editor. Or, download the avatar item to your console, where you can find and wear the item. To do this:
Xbox 360 console software is periodically updated. If you don’t have the latest update, you might not be able to see or use an avatar item. You can also find out whether your avatar items need updating. Follow steps 1 to 3 above and if you’re prompted to update your avatar, follow the on-screen instructions.
If you don’t see or can’t use an avatar item, use the following solutions.
Solution 1: Make sure that you’re using the correct gamertag
Avatar Store items and avatar awards are available only for the gamertag that purchased or unlocked the item. If you want to use an avatar item with another gamertag, that gamertag must purchase or unlock the item.
Offline gamertags (non-Xbox Live gamertags) can’t use Avatar Store items.
Solution 2: Download the item again
Try downloading the avatar item again from your download history. See Redownload content from Xbox Live.
Solution 3: See if the avatar item appears in the Dashboard
Some games might not support certain avatar items, such as props. To find out if the problem is game-specific, view your avatar in the Xbox Dashboard. If the avatar item works in the Dashboard but not in a game, the game might not support avatar items.
Solution 4: Change the body type or gender of your avatar
Some Avatar Store items and avatar awards are available only for a single body type or gender. Some awards have both male and female versions, which can be different. If you change the body type or gender of your avatar, previously purchased avatar items or unlocked avatar awards might not be available.
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Wear or use an avatar item that you have purchased" issue you were reading about or a different issue?