Troubleshoot audio problems in parties on Xbox One
Party problems?
Parties allow you to get together and chat with your friends through your Xbox One. You can do this with a single pal or up to seven friends. For information on how to start a party, see How to start a party on Xbox One.
Note If you can't switch to party chat, see You can't switch to party chat on Xbox One.
To make sure you have correctly configured your sound system, see How to configure audio settings on your Xbox One console.
If you find you’re having audio problems with parties, the solutions below may help you resolve common issues.
Solutions
Topics
Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Xbox Live Core Services:
up and running
Not hearing the other person after joining the party
If you can’t hear the person you’re trying to chat with after joining their party, try these tips:
- Check that your privacy settings allow communication with everyone.
- Unmute or unblock the person you’re trying to chat with. To unmute, go to Party chat and do the following:
- Expand the party roster.
- Select the person whom you want to unmute.
- Select Unmute.
- Check that you have joined party chat from within the party window.
- See if you’re experiencing network latency or other network issues. To do this, check the detailed network statistics for your network. For more information, see Network settings on Xbox One.
- Try the steps in the Xbox One Multiplayer Game Solution.
Getting echo when another person talks
If you’re getting a lot of echo and are using Kinect as the speech input device, you’ll want to run through the Kinect calibration process. Here’s how:
- Press the Xbox button to open the guide.
- Select Settings.
- Select All Settings.
- Select Kinect & devices.
- Select Kinect.
- Select Kinect does not hear me.
- Follow the onscreen guide to recalibrate your Kinect.
Not recognized by Kinect when you talk
If you’re not seeing the green Kinect orb animate when you talk, you may have Kinect chat turned off. Connect your Xbox One Chat Headset, or try these steps:
- Press the Xbox button to open the guide.
- Select Settings.
- Select All Settings.
- Select Kinect & devices.
- Select Kinect.
- Select Use Kinect microphone for chat.
Note This is a system-wide setting, so turning it on here also enables the Kinect microphone for games and Skype.
Party chat audio comes out of TV despite having a chat headset connected
If you’re hearing party chat through your TV speakers even after connecting a chat headset, you may need to re-associate your controller with your profile. To do so, follow these steps:
- Press the Xbox button to open the guide.
- Scroll up to the account list.
- Select your gamerpic, and then select Switch Profile.
Game or app audio becomes inaudible during voice chat
If your active game or app becomes quiet or inaudible when you're using Kinect in party chat or on a Skype call, your Chat mixer may be set to focus only on the conversation. To adjust the level of sound while communicating, adjust the Chat mixer settings:
- Press the Xbox button to open the guide.
- Select Settings.
- Select All Settings.
- Select Display & sound.
- Select Volume.
- Select Chat mixer.
- Select one of the available options.
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