You see the following error message when you try to sign in to your profile on your Xbox One or Xbox 360 console:
Sorry, something's wrong with your Microsoft account. Go to https://account.live.com for help.
Error code: 80A40014
This may mean that your Microsoft account has been temporarily suspended to protect you from fraud or abuse because spam or fraudulent activity has been detected.
To unblock your account, you will need to verify your ownership of the account.
Solution 1: Unblock your account online
You will need your new password to sign in to your Xbox console.
Solution 2: Replace outdated security contact information
If you were unable to reset your password because you can’t access the security contact information on your account, follow these steps:
Clear your profile from all consoles where it may have been saved (Xbox 360 only)
Once you’ve unblocked your account, you should clear your profile from all Xbox 360 consoles where you may have saved your profile to prevent any possible (or further) fraud.
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