Error ACC1 occurs when signing in to your Xbox One console

You see the following error and message when signing in to your Xbox One console:

ACC1

Sorry, there was a problem with a response from the service.

This means that there was a problem with a response from the Xbox Live service.

To resolve this problem, try the following solutions.

Solution 1: Check the status of the Xbox Live service

If you see any alerts here, wait until the service is up and running and try again:

Affected platforms:

Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices

Affected services:

Signing into Xbox Live

Latest update

Hello Xbox members, we know you’re having issues signing in to Xbox Live, and our best engineers are working to fix the issue as quickly as possible. Thanks for being patient while we get everything back to normal! We’ll post an update as soon as we know more.

Want to get notified when this feature is back online?

Solution 2: Try to sign in again

If there are no problems with the Xbox Live service, wait a few minutes and then try to sign in again.

If you keep experiencing the problem, contact Xbox Support.