Troubleshooting
Find out what to do if your game crashes because of your antivirus software on Windows 10.
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
If you're having problems playing a game on Windows 10, find troubleshooting help here.
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Find out how to troubleshoot game streaming issues with the Xbox app on Windows 10.
Learn what to do when a game you’re playing freezes or stops responding on a Windows 10 device.
Troubleshoot performance and stability issues when you play PC games.
Learn how to resolve problems with achievements or challenges on your Xbox One console.
Learn how to troubleshoot problems you might have playing Xbox 360 games on your Xbox One console.
Learn how to troubleshoot cloud storage issues when you try to synchronize Xbox One game saves.
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Learn how to delete games and apps to create free space on your Xbox One console.
Learn how to improve audio and video quality when streaming games on the Xbox Console Companion app for Windows.
Get help if you're having trouble playing content downloaded from Xbox Live on your Windows 10 device.
