Error 809B1003 occurs when you're using Kinect for Xbox 360

You see the following error message when you're using Kinect:

Too much light

809B1003

This means the Kinect sensor is having trouble seeing you during a Kinect Tuner test.

Solution 1: Select "More info" and then "Try again"

When you get the error message, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Position the Kinect sensor correctly

To learn how to position your Kinect sensor correctly, see More about Kinect sensor placement.

If you keep getting the error, try the next solution.

Solution 3: Make sure you have good lighting

To learn about optimal lighting for Kinect, see Room lighting conditions for Kinect.

Solution 4: Request a repair

If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

Repair or warranty questions? See Warranty and service: FAQ.