Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service.
You get the following error when you're trying to use the Zune software:
Error code C00D11D2
This may mean that the Zune Music + Video software can't access a file. The file might be in use, you might not be able to access the computer where the file is stored, or your proxy settings might be wrong.
In most cases, this error means you can't sync with your device or download updates for the Zune software because you're not connected to the Internet. Internet access might be unavailable for a variety of reasons. For example, you might be experiencing temporary issues with your Internet service provider (ISP). Or, your Windows firewall or third-party software might be blocking Internet access.
Solution 1: Test your Internet connection: Open a website that you haven't visited in a long time.
If you can't access the Internet and you've confirmed that there are no issues with your Internet service provider, try the next solution.
Solution 2: Check the Xbox Live service status.
Solution 3: Check your external networking devices. Make sure that any external networking devices are connected and turned on.
Solution 4: Make sure that your router or modem is working and that the relevant indicator lights are on.
Solution 5: Perform a clean startup and configure firewalls. To do this:
- Click Start, click Run, and type msconfig. Click OK. You might be prompted for an administrator password or confirmation.
Windows 8 users only: Type Run on the Start screen first.
- On the General tab, click Selective startup.
Windows XP users only: Clear Process SYSTEM.INI file, Process WIN.INI file, and Load startup items.
- On the Services tab, select the Hide all Microsoft services check box and then click Disable all. Click OK.
- Click Restart to restart your computer.
When your computer restarts, start the Zune software. If you no longer get the error message, contact your firewall manufacturer to determine how to configure the firewall to work with the Zune software.
Solution 6: Add Zune to the Windows Firewall exceptions list. Follow the appropriate steps below.
Windows 8 and Windows 7
- Click Start, type firewall in the Start Search box, and then click Windows Firewall in the Programs list.
Windows 8 users only: From the Start screen, start typing firewall, and then click or tap the icon when it appears on your screen.
- Click Allow a program through Windows Firewall in the left column, or Allow an app or feature through Windows Firewall if you're on Windows 8. If you're prompted for an administrator password or for confirmation, type the password or click Continue.
- Click or tap the Allow another program/app button in the lower-right corner.
- Find and select Zune in the Add a Program/app window, and then click the Add button.
- Select Zune, and then click the Add button.
- Click OK two times to save your changes.
Windows Vista and XP
- Be default, the Windows Firewall is turned on. This means that most programs will not be allowed to accept unsolicited communications from the Internet unless you add that program to the exceptions list in the firewall program. To do this, click Start, click Run, and type firewall.cpl. Click OK.
- (Windows Vista only:) Click Allow a program through Windows Firewall. You might be prompted for an administrator password or confirmation.
- On the Exceptions tab, click Add Program. Click Browse, then find and select Zune.exe. Click Open.
- Click OK to exit.
Add Zune to the Windows Firewall exceptions list on Windows Live OneCare
- Start Windows Live OneCare.
- Click Change OneCare settings.
- On the Firewall tab, click Advanced settings.
- If Zune appears in the list, make sure it's set to allow (not block).
If Zune does not appear, click Add, then find and select Zune.exe. Click Open.
- Click OK to exit.
Solution 7: Check the Winsock.dll file on your computer to see if it's corrupted. Winsock allows Windows to communicate with the Web. For ways to test and repair Winsock, see the Microsoft Knowledge Base article Network Diagnostics for Windows XP is available to help identify and fix network connection problems. For more help, contact your Internet service provider.
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