How to change the email address associated with your Microsoft account

You may want to change the email address for your Microsoft account for one of the following reasons:

  • You no longer have access to that email account because you changed email service providers.
  • You changed your name or how you want to be addressed.
  • You want to use an email address that you'll remember more easily.

Follow the steps on this page to change your Microsoft account email address.

Before you begin, you need to know the email address and password that you used to set up your Microsoft account. If you don't know either item, use the Lost Account and Password Solution.

Change the email address that you use to sign in to your Microsoft account

Step 1: Add a new alias.

  1. Sign in to your Microsoft account.
  2. Select Your Info.
  3. Select Manage your sign-in email or phone number.
  4. Because of the sensitive nature of changing your alias, you'll be prompted to enter the code that we send to the email address or phone number that you listed in your account as security information. This lets us know that the request is coming from you.
  5. Select Add email alias.
    • If you don't already have an email address, select Create a new email address and add it as an alias. Follow the instructions.
    • If you have a non-Microsoft email address (such as a gmail.com or yahoo.com address) that you want to use, select Add an existing email address as a Microsoft account alias. Then, click Add alias.
      1. When you add an existing email address as a Microsoft account alias, you'll be required to verify that you own that account. To the right of the alias that you added, click Verify, and we'll send a message to that email address to get confirmation.
        Note The email address that you enter cannot already be in use as a Microsoft account alias.
      2. When you receive the email, click the link provided to verify that you own the account.

Step 2: Set the new email address as the primary alias.

After you set the new email address as your primary alias, that email address will be displayed as your Microsoft account alias when you sign in to all devices and services. Here's how to make this change:

  1. Under Account alias, select aliases.
  2. Click or tap Make primary under the alias that you want as primary.

Step 3: Remove the old email address you no longer want to use.

Select Remove next to the alias that you want to remove. Follow the instructions provided.

Note It can take up to 48 hours for the change to your email address to be implemented on all Microsoft services. If you sign in to your Microsoft account on an Xbox One console by using your Kinect sensor, you might temporarily be asked to manually sign in with a controller. If after two days you're still being asked to manually sign in, try removing your profile from the console and then adding it back.

You can use any email address or phone number that you have listed as an alias to sign in. To make it harder for someone to break in to your account, change your sign-in preferences to turn off any alias that you don't want used to sign in.

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