If you can't hear sound through your Xbox One Chat Headset, try the steps below before moving on to the solutions that follow:
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Note Never pull on the headset cable when removing it from your controller. Remove your headset from your controller by pulling on the body of the headset plug.
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If these steps didn't solve the problem, use the following troubleshooting solutions.
Note The Xbox One Chat Headset is designed for use with Xbox One controllers only. The headset is not intended to be used with any other device. The Xbox One console doesn't transmit game sounds or music through the Xbox One Chat Headset. If you're looking for an Xbox One headset that provides both game and chat audio, see Xbox One Stereo Headset.
To do this, follow these steps:
When you set up a profile for a child on the console, the &Privacy online safety settings let the owner of the parent profile control who can communicate via chat with the child profile on Xbox Live. In the Privacy & online safety section of your account, you can enable chat communication in the child's profile. For gamers under age 17, the default setting is "Friends Only".
Note If you hear an echo effect, it often originates from the person who is talking and not from the person who hears the echo. For example, if you hear an echo only when someone else talks, the problem may be with the headset connection of the person who is talking.
The following conditions may cause an echo or noise during gameplay:
If you or other players hear an echo or other noise during gameplay, try the following:
If you can hear others in a party or game but they can't hear you, try these solutions.
Solution 1: Make sure that your headset is not muted
Check that the orange LED light next to the Mute button is not on.
Solution 2: Test your Xbox One Chat Headset
To test your headset, you'll need to download Skype to your Windows device:
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Note When you first set up Skype, you'll be prompted to check your sound and video quality.
For more information on testing with Skype, see the Skype Speaker/Headphones Troubleshooter.
If you've followed these troubleshooting steps but your chat headset still doesn't work, it may need to be replaced. To order a replacement, go to the Xbox Online Service Centre.
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