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Troubleshooting

Game crashes due to antivirus scanning on Windows 10
Find out what to do if your game crashes because of your antivirus software on Windows 10.
“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
Troubleshoot gameplay issues on Windows 10
If you're having problems playing a game on Windows 10, find troubleshooting help here.
The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Troubleshooting Xbox app game streaming on Windows 10
Find out how to troubleshoot game streaming issues with the Xbox app on Windows 10.
Game freezes or stops responding on a Windows 10 device
Learn what to do when a game you’re playing freezes or stops responding on a Windows 10 device.
Troubleshoot performance and stability issues in PC games
Troubleshoot performance and stability issues when you play PC games.
Problems with Xbox One achievements and challenges
Learn how to resolve problems with achievements or challenges on your Xbox One console.
Troubleshoot playing Xbox 360 games on your Xbox One
Learn how to troubleshoot problems you might have playing Xbox 360 games on your Xbox One console.
Syncing Xbox One game saves to the cloud error messages
Learn how to troubleshoot cloud storage issues when you try to synchronize Xbox One game saves.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
Improve Xbox app for Windows 10 game streaming performance
Learn how to improve audio and video quality when streaming games on the Xbox app for Windows 10.
Troubleshooting downloadable content on Windows 10
Get help if you're having trouble playing content downloaded from Xbox Live on your Windows 10 device.

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