Error 69-8000FFFF occurs when watching a video on Xbox 360

You see the following error code when you try to watch a video on your Xbox 360 console:

69-8000FFFF

This may mean one of the following:

The file format of the video is not supported by Xbox 360, so the video will not play.
An error occurred when you paused and then tried to resume video playback.

Solution

For information about Xbox 360-supported file types, see Frequently asked questions about video and audio playback on Xbox 360.

The place where you pause a video may not be not marked correctly in some file formats. If you see error 69-8000FFFF when you try to resume playing a video, try playing the video from the beginning.

For information about how to use video playback controls, see Play DVDs on your Xbox 360 console.

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