Error 69-C00D5214 occurs when watching a video on Xbox 360

You see the following error when you try to watch a video on your Xbox 360 console:

69-C00D5214

This means that you can’t play the video because the file format is not supported by Xbox 360.

Note This issue can also occur if the file doesn’t contain any video content. For example, this issue can occur if you try to play a Windows Media Audio (.wma) file for which the file name extension was changed to Windows Media Video (.wmv).

More Information

For information about supported file types, see Frequently asked questions about video and audio playback on Xbox 360.

Related Issues

Error & status code search
Play To overview for Xbox 360
Problems playing files from a camera or portable device on Xbox 360

To provide better support, did this solution solve your problem?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.