Error 0x8007000E occurs when you download a game on Xbox One

You get the following error code and message when you try to download a game on your Xbox One console:

0x8007000E

Installation stopped.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and then try again:

Xbox Live Core Services: up and running
2019-08-20T03:34:02.1278440+00:00
Purchase and Content Usage: up and running
2019-08-20T03:34:02.1278440+00:00

Solution 2: Cancel the game installation and then reinstall

Cancel the game installation, restart the console, and then reinstall the game:

  1. On the Home screen, select My games & apps.
  2. Select Queue and highlight the game you're trying to download.
  3. Press the Menu button  on your controller, and then select Cancel.
  4. To restart your console:
    1. Press and hold the Xbox button in the center of your controller to open the Power Center.
    2. Select Restart console.
    3. Select Restart.

Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button  on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart.

You can then reinstall the game by downloading again from the Microsoft Store. To download the game again, search for the game in the Microsoft Store, select the game, and then select Install.

To provide better support, did this solution solve your problem?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 0x8007000E occurs when you download a game on Xbox One" issue you were reading about or a different issue?