Pathé Thuis app on Xbox 360 help
This article offers solutions to some common problems you might experience when using the Pathé Thuis app with Xbox Live and your Xbox 360 console.
Xbox Live connection problems
If the Pathé Thuis app isn't functioning smoothly on your console, you may be experiencing a connectivity problem. See the Xbox Live slow performance solution.
Xbox 360 audio or video problems
Get help with audio or video issues on your Xbox 360 console.
The Pathé Thuis app doesn't respond
If the Pathé Thuis app doesn't respond to input, delete and reinstall the app. Here's how:
- From the Xbox Dashboard, go to settings and then System.
- Select Storage.
- Select your primary storage device.
- Select Games and Apps.
- Find and select any items that refer to "Pathé Thuis."
- Select Delete.
- Return to the Xbox Dashboard.
- Go to Browse Apps and select Pathé Thuis.
- Select Download and then Confirm Purchase to download and install the app.
You might get one of the following error messages when you use the Pathé Thuis app.
- Er is een fout opgetreden die het gebruik van de app niet of minder mogelijk maakt. Onze excuses hiervoor.
- Er kan geen verbinding worden gemaakt met Pathé Thuis.
To resolve these connectivity errors, try the following solutions:
- Go to Service status to make sure there is no current issue with Xbox Live or the Pathé Thuis app.
- If there is no issue and you get this error message again when you try to launch the Pathé Thuis app, wait about a minute and try again.
- If you continue to get this error, delete and reinstall the Pathé Thuis app.
- If the previous solutions didn't solve the problem, contact Xbox Support.
- De film die je zoekt kan niet worden gevonden.
To work around these availability errors, try the following solutions:
- Wait a few minutes and try watching the content again.
- If you get the same message again, select a different piece of content to watch.
- Om Pathé Thuis te gebruiken moet je ingelogd zijn in Xbox Live
To resolve this account error, make sure you're signed in to Xbox Live and that your Xbox Live account is associated with your Pathé Thuis account.
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