Error C000-000E occurs when downloading an update to your Xbox 360

You see the following error code and message when you try to download an update to your Xbox 360 console:

Error code xxxx-xxxx-xxxx-xxxx-C000-000E

Update failed.

Note In this error code, the "x" digits vary.

This error message means your console couldn't download a software update from Xbox Live.

To resolve this problem, try the following solutions.

Solution 1: Troubleshoot software update problems

If the Xbox 360 console software isn’t updating successfully, try the troubleshooting tips at Troubleshoot problems with an update to your Xbox 360 console.

If you still experience the problem, try the next solution.

Solution 2: Troubleshoot your Xbox Live connection

If you're having problems connecting or staying connected to Xbox Live, see Troubleshoot Xbox 360 connection to Xbox Live.

Solution 3: Request a repair

If the previous solutions didn't resolve the problem, your console needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.