How do I replace my Xbox Adaptive Controller?

Before taking the steps to replace your Xbox Adaptive Controller, be sure to try the following troubleshooting suggestions based on the problem you’re having:

If troubleshooting didn’t fix the problem, your controller may need to be replaced.

  1. Go to Device Support, sign in with your Microsoft account, and register your Xbox if it doesn’t already appear there.
  2. Select your registered console, choose Start a Service Order, and then follow the steps.

Repair or warranty questions? See Xbox warranty info.

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