Use the information on this page to troubleshoot audio or video issues during game play on your Windows 10 device.
If you're having a sound problem during game play on your Windows 10 device, try the following solutions.
Solution 1: Check that your sound is not muted
Some games run in full-screen mode, so you can't see the taskbar. Here's how to check that your sound is not turned down low or muted:
Solution 2: Check your connection
If you're using headphones, speakers or another audio accessory and you hear a crackling or distorted sound, the accessory might not be connected properly. Try unplugging and plugging the accessory back into your Windows 10 device to see if this helps. If you only hear the distortion while using that accessory, it may be faulty and have to be replaced.
Solution 3: Check and unplug any audio accessories
If there's another audio accessory plugged into your device and you're not using it, the audio may be diverted to that accessory. Check that accessory to hear if there is any sound coming from it. Make sure that you unplug any such accessory, and then check again for sound from the speakers on the primary device.
Solution 4: Run the Windows audio troubleshooting wizard
Solution 5: Check for Windows updates
An audio problem may occur because you don't have the latest audio updates. To check for available updates, see How to get software and driver updates for Windows 10.
Solution 6: Check for known issues and updates from the manufacturer
Your Windows 10 device relies on your audio hardware. That hardware relies on software called drivers to run. Drivers are updated frequently, so even if your hardware is brand new, it's a good idea to check for updates. Here's how:
If you're having video or display problems during game play on your Windows 10 device, try the following solutions.
Solution 1: Check external display connections
If you're using an external display, check to make sure that it is plugged in properly. A loose connection can cause problems.
Solution 2: Check your display settings
Use the recommended display setting on your Windows 10 device. Here's how to check your settings:
Solution 3: Check for Windows updates
Video or display problems might occur because you don't have the latest Windows updates. See How to get software and driver updates for Windows 10.
Solution 4: Check for known issues and updates from the display manufacturer
Your Windows 10 device relies on your video hardware. That hardware relies on software called drivers to run. Drivers are updated frequently, so even if your hardware is brand new, it's a good idea to check for updates. Here's how:
If you're still experiencing audio or video problems, check for help at the Windows 10 Community Forum.
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