Troubleshoot audio problems in parties on Xbox One

Party problems?

Parties allow you to get together and chat with your friends through your Xbox One. You can do this with a single pal or up to seven friends. For information on how to start a party, see How to start a party on Xbox One.

Note If you can't switch to party chat, see You can't switch to party chat on Xbox One.

To make sure you have correctly configured your sound system, see How to configure audio settings on your Xbox One console.

If you find you’re having audio problems with parties, the solutions below may help you resolve common issues.

Solutions

Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2019-08-17T16:38:36.9404191+00:00

Not hearing the other person after joining the party

If you can’t hear the person you’re trying to chat with after joining their party, try these tips:

  • Check that your privacy settings allow communication with everyone. Press the Xbox button to open the guide, select System > Settings > Account > Privacy & online safety > Xbox Live privacy >View details & customize > Communication & multiplayer, then make your changes.
  • Unmute or unblock the person you’re trying to chat with. Do the following:
    1. Press the Xbox button to open the guide, select Multiplayer > Party.
    2. Select the party to expand the party roster.
    3. Choose the person whom you want to unmute.
    4. Select Unmute.
  • Check that you have joined party chat from within the party window.
  • See if you’re experiencing network latency or other network issues. To do this, check the detailed network statistics for your network. For more information, see Network settings on Xbox One.
  • Try the steps in the Xbox One Multiplayer Game Solution.

Getting echo when another person talks

If you’re getting a lot of echo and are using Kinect as the speech input device, you’ll want to run through the Kinect calibration process. Here’s how:

  1. Press the Xbox button to open the guide, then select System > Settings.
  2. Select Kinect & devices > Kinect.
  3. Choose Kinect doesn't hear me.
  4. Follow the onscreen guide to recalibrate your Kinect.

Not recognized by Kinect when you talk

If you’re not seeing the green Kinect orb animate when you talk, you may have Kinect chat turned off. Connect your Xbox One Chat Headset, or try these steps:

  1. Press the Xbox button to open the guide, then select System > Settings.
  2. Select Kinect & devices > Kinect.
  3. Select the Use Kinect microphone for chat checkbox.

Note This is a system-wide setting, so turning it on here also enables the Kinect microphone for games and Skype.

Party chat audio comes out of TV when headset is connected

If you’re hearing party chat through your TV speakers even after connecting a chat headset, you may need to re-associate your controller with your profile.

  1. Press the Xbox button to open the guide, then select Sign in.
  2. Select your profile, and then select Switch Profile.

Game or app audio becomes inaudible during voice chat

If your active game or app becomes quiet or inaudible when you're using Kinect in party chat or on a Skype call, your Chat mixer may be set to focus only on the conversation. To adjust the level of sound while communicating, adjust the Chat mixer settings:

  1. Press the Xbox button to open the guide, then select System > Settings.
  2. Select Display & sound > Volume.
  3. Select Chat mixer, the choose one of the options.

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