ARTE app on Xbox 360 help

Xbox Live connection problems

If the ARTE app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio/video problems

If your Xbox 360 console isn't providing good-quality video or audio, see Xbox 360 audio or video problems.

The ARTE app doesn't respond

If the ARTE app doesn't respond, delete and reinstall it. Here's how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and highlight the ARTE app. Press the Y button to access Game Options.
  6. Select Delete, and then confirm that you want to delete all items related to the app.
  7. Go back to the Dashboard.
  8. Go to apps and then to Browse Apps, or Search Apps.
  9. Browse or search for the ARTE app and then select it.
  10. Select Download and then Confirm Purchase to download and install the app.

If the app still doesn't respond, contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use the ARTE app:

German

  • Der ARTE Server ist zur Zeit leider nicht erreichbar.
  • Der ARTE Server ist zur Zeit leider nicht erreichbar.
  • Bitte versuchen Sie es später erneut.
  • Der ARTE Server ist zur Zeit leider nicht erreichbar.
  • Ein Fehler ist in der Applikation aufgetreten.
French

  • Une erreur applicative s'est produite.
  • Désolé, le serveur d'ARTE n'est pas disponible à ce moment. Veuillez quitter l'application et réessayer plus tard. Pour plus d'informations, visitez www.xbox.com/status
  • Le serveur ARTE n'est pas disponible en ce moment.
  • Une erreur applicative s'est produite.

If you get one of these errors, follow these steps:

  1. Check the Xbox Live Service status page to see whether there is a current issue with the service.
  2. If there is no current issue and you get this error when you try to start the ARTE app, wait about a minute and then try to start the app again.
  3. If you continue to get the error, delete and reinstall the ARTE app.
  4. If reinstalling the app does not resolve this issue, try to improve your connection speed.
  5. If these steps didn’t resolve your problem, contact Xbox Support.
German

  • Das Video kann nicht geladen werden.
  • Entschuldigung, der von Ihnen gesuchte Eintrag ist nicht länger erhältlich.
French

  • La vidéo ne se charge pas correctement.
  • Désolé, l'item que vous avez choisi n'est plus disponible.
If you get one of these errors, return to the previous menu and select a different program to watch.

Note To notify ARTE of the content error, send email to multimedia@arte.tv or call ARTE Support at +33 3 88 14 22 22.

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