Troubleshoot ZDFmediathek on Xbox 360

Issues

ZDFmediathek content is not playing smoothly.

Try the solutions in Improve Xbox Live speed.

I am receiving error messages within the ZDFmediathek app.

If you receive error messages within the ZDFmediathek app, check the status of the ZDFmediathek service.

If there are no reported issues with the ZDFmediathek service, try starting the ZDFmediathek app again.

If you still experience errors within the ZDFmediathek app, please contact ZDFmediathek:

The ZDFmediathek app is not responding.

Try deleting and re-downloading the ZDFmediathek app.

To delete the ZDFmediathek app

  1. On your console, go to Settings, and then select System.
  2. Select Storage.
  3. Select the location where the ZDFmediathek app is saved (for example, Hard Drive).
  4. Select Games and Apps.
  5. Select an item that refers to ZDFmediathek, and then select Delete. Select Yes to confirm.
  6. Repeat with any other items referring to ZDFmediathek.

Then, re-download the ZDFmediathek app.

To download the ZDFmediathek application

  1. On your console, sign in to Xbox Live.
  2. Go to Apps, and then select Apps Store.
  3. Find and select the ZDFmediathek app.
  4. Select Confirm Download to download and install the app.

Error messages

You may get one of the following error messages when you try to use the ZDFmediathek app.

  • Beitrag konnte nicht gefunden warden

Solution:

You receive this error when content that you want to view was not found. Wait for approximately one minute, and then try to view the content again.

If this issue persists, contact ZDFmediathek for assistance.

  • Das Video kann aufgrund von Geolocation-Beschränkungen nicht angezeigt werden.

Solution:

You receive this error when the content that you want to view is not available in your region. Select a different video or channel to view in the ZDFmediathek app.

  • Das Video kann aufgrund von FSK-Beschränkungen nicht angezeigt warden

Solution:

You receive this error when the content is blocked by parental controls on your Xbox console. You can make changes the Family Settings on the console to view this content.

  • Der Beitrag ist nicht online sichtbar, da kein Stream zugeordnet ist
  • Der Beitrag oder Kanal ist nicht sichtbar

Solution:

    • Wait for approximately one minute, and then try to view the content again.
    • Check the status of the ZDFmediathek app and the Xbox Live service.
    • If this issue persists, contact ZDFmediathek for assistance
  •  Der Beitrag ist nicht mehr online sichtbar

Solution:

The content is no longer available in the ZDFmediathek app. Select a different video or channel to watch in the ZDFmediathek app.

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