Troubleshoot La TV d'Orange on Xbox 360

Solutions

Use the following information to resolve problems with La TV d'Orange.

You receive an error message

Learn what to do if you receive one of the following error messages while watching La TV d'Orange on your Xbox 360 console.

Visit the La TV d'Orange support site or contact La TV d'Orange by telephone at 39 00 if you receive either of the following error messages while watching La TV d'Orange on your Xbox 360 console:

  • Oups...
    L'application a rencontré un problème et va se fermer. Pour plus d'informations, consultez le guide sur orange.fr > assistance (http://assistance.orange.fr) ou contactez le service clients Orange internet par téléphone au 39 00
  • Oups...
    Un problème est survenu lors de la connexion au serveur. Merci de changer de chaîne TV.
    Pour plus d'informations, consultez le guide sur orange.fr > assistance (http://assistance.orange.fr) ou contactez le service clients Orange internet par téléphone au 39 00.

La TV d'Orange content doesn’t play smoothly

If La TV d'Orange content isn’t playing smoothly on your console, try the following:

The La TV d'Orange app doesn’t respond

If the La TV d'Orange app doesn’t respond to input, delete and reinstall the app. Here’s how:

  1. On your console, go to Settings and select System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to La TV d'Orange.
  6. Select Delete.
  7. Return to Xbox Home.
  8. Go to Apps and select Browse Apps.
  9. Browse or search for La TV d'Orange.
  10. Select Confirm Download to download the app.

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