If the RTVE.es A la Carta app isn't functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.
If your Xbox 360 console isn't providing good-quality video or audio, see Xbox 360 audio or video problems.
If the RTVE.es A la Carta app doesn’t respond, delete and reinstall it. Here’s how:
If the problem isn’t resolved, contact Xbox Support.
You may get one of the following error messages when you try to use the RTVE.es A la Carta app.
The content that you wanted to view is not available. Select a different video to view.
To resolve the error, wait about a minute and then try to view the item again. If you receive this error again, contact RTVE.es support.
To resolve these errors, you must delete and redownload the RTVE.es A la Carta app.
To resolve these errors, try one of the following solutions:
- Wait for approximately one minute, and then try to start the RTVE.es A la Carta app again.
- Check the status of the RTVE.es A la Carta app and the Xbox Live service.
You receive this error when the content is blocked by parental controls on the Xbox console. You can make changes to Family Settings on the console to view this content.
If you still experience errors in the RTVE.es A la Carta app, see RTVE.es.
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