Services: TV, Music and Video
You see one of the following error messages when using your Kinect sensor:
- Player or play space not detected.
- Kinect can't see anyone. Please try again.
- The Kinect sensor is having trouble seeing you.
This may mean that the Kinect sensor is having body-tracking problems.
Solution 1: Try using the Kinect Tuner
To learn how to use the Kinect Tuner, see Kinect gestures.
Solution 2: Try calibrating the Kinect sensor
If you've already tried using the Kinect Tuner, try calibrating the Kinect sensor. See Calibrate the Xbox 360 Kinect sensor.
Solution 3: Request a repair
If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
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