Troubleshoot your Xbox 360 controller for Windows
If you've followed the steps at How to set up an Xbox 360 Controller for Windows and are still having trouble connecting the controller to Windows, see the troubleshooting steps below.
Make sure your system meets the requirements for the Xbox 360 Controller for Windows
What version of Windows are you using?
The Xbox 360 Controller for Windows is designed to work on Windows XP with Service Pack 2 (SP2) and later versions of Windows.
Has the controller software been installed?
Make sure the controller software has been installed. The controller requires a driver to work on a Windows-based PC. A disc that contains the driver is included with the controller. You can also download the driver from the Microsoft Hardware website.
- A driver is a software program that lets the device—in this case the Xbox 360 Controller for Windows—work with the Windows operating system and the game.
- On a computer running Windows 7, the driver will be downloaded and installed automatically when you connect the controller. In Windows 8.1, the driver is included as part of the operating system.
Update your controller’s device drivers
You can download the latest drivers for the Xbox 360 Controller for Windows from the Microsoft Hardware website.
You should also download and install any critical or important updates to Windows by running Windows Update.
USB port troubleshooting
The Xbox 360 Controller for Windows needs a powered USB port. If the controller is not working correctly, try changing it to a different USB port. Avoid using USB hubs or the front ports on a PC. Unpowered hubs or ports might not provide enough power for the controller. For best results, plug the controller into another USB port on the back of the computer.
Typically, the ports on the back of a computer are powered ports. Ports on the front of the computer may not be powered ports. An external USB hub doesn’t provide powered ports if it doesn’t have its own separate power supply or AC adapter.
Troubleshoot any problems
Note For information about how to install the Xbox 360 Controller for Windows, see How to set up an Xbox 360 Controller for Windows.
On a computer running Windows 8.1, you can use Devices and Printers in Control Panel to troubleshoot the controller. Here’s how:
- On the Start screen, select Control Panel.
- Select View Devices and Printers.
- Verify that the controller appears under Devices, and then right-click the controller and select Game controller settings.
- Check the Status of the controller, and then select Properties.
- On the Test tab, test that the controller works correctly. If there are any issues, select Calibrate on the Settings tab.
- If you continue to experience any issues, right-click the controller under Devices in Devices and Printers, and then select Troubleshoot.
Windows 7 and earlier versions of Windows
On Windows 7 and earlier versions of Windows, you can use Device Manager to help troubleshoot problems with your controller, see whether the correct items are listed, and to make sure there are no conflicts.
Note A conflict is marked by a yellow exclamation point in Device Manager.
To use Device Manager, follow these steps:
- Select Start, then Run, then type sysdm.cpl, and then select OK.
- On the Hardware tab, select Device Manager.
- When the controller is successfully installed, you see three entries in Device Manager. There should be two entries under Human Interface Devices:
- HID-compliant game controller
- USB Human Interface Device
- Xbox 360 Controller for Windows
- If you see yellow exclamation points next to any of these entries, there's a problem with the installation. If there's a problem for either of the entries under Human Interface Devices, first verify that the problem is caused by the controller by unplugging it. If a hardware conflict with the controller was causing the problem, the yellow exclamation point will no longer appear after the controller is unplugged.
To resolve controller problems in Device Manager, try these solutions one at a time (move to the next solution only if the one you’re trying fails to resolve your problem):
- Use the built-in troubleshooter:
- In Device Manager, double-click Xbox 360 Controller for Windows.
- Select Troubleshoot, and then follow the steps provided.
- Remove and then redetect the controller:
- Right-click Xbox 360 Controller for Windows, and then select Uninstall.
- In the Action menu, select Scan for hardware changes.
- Try updating the driver:
- Double-click Xbox 360 Controller for Windows.
- On the Driver tab, select Update Driver.
Note This information applies only to the Xbox 360 Controller for Windows. For help with other gamepads or joysticks, see the peripheral manufacturer's website or support center. For information on configuring a specific game to be played with a controller, see the game publisher's website or support center.
Test the controller on an Xbox 360 console
To help eliminate any possible hardware issues, try to use the controller on an Xbox 360 console.
If you still experience the problem, contact Xbox Support.
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