Error 87DE0003 occurs when you try to open a game or app on Xbox One
You see the following error code when you try to open a game or app on your Xbox One console:
This means Xbox was unable to find the license information from the store for this title.
Solution 1: Check the status of Xbox Live
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Test your Internet connection
- Press the Xbox button to open the guide and select System.
- Select Settings > Network > Network settings.
- Select Test network connection.
If you don't see a message confirming that your console is connected to the Internet, use the Xbox One Network Connection Error Solution to troubleshoot the problem.
Solution 3: Restart your console
- Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
- Select Restart console.
- Select Restart.
Note If the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
If you keep experiencing the problem, contact Xbox Support.
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