Error 87DE2712 occurs when you try to use your Xbox One console
You see the following error when you try to open a title on your Xbox One console:
This means we weren't able to locate the appropriate content in Microsoft Store.
Use the following solutions to resolve this problem.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
If the Xbox Live service is up and running, we're having an issue locating or accessing this item. Give us a little while to work on this, and try back later.
To provide better support, did this solution solve your problem?
Thank you for your feedback
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 87DE2712 occurs when you try to use your Xbox One console" issue you were reading about or a different issue?