File a complaint on Xbox One

If you think a player has violated the Microsoft Code of Conduct, submit a report to Xbox. You can report a player’s behavior, or specific content such as Club or LFG messages and activity feed items.

All reports include the option to enter comments. Use this opportunity to provide us with more information about the violation.

Report a player

To report a player who has behaved in an inappropriate way or posted inappropriate content:

  1. Press the Xbox button on your controller to open the guide, go to People, and then select the gamertag you wish to report. If the player is not a friend, select Recent players, or select Find someone and enter the player's gamertag to search.
  2. From the player's profile, select Report or block.
  3. Select Report.
  4. Select one of the following reasons for the report:
    • Player name or gamertag: The player's name or gamertag is inappropriate.
    • Cheating: The player used unauthorized modifications or attempted to gain an unfair advantage in multiplayer gaming.
    • Player picture: The player’s gamerpic is inappropriate.
    • Voice communication: The player used inappropriate, abusive, or threatening language in voice communications.
    • Unsporting behavior: The player didn’t show good sportsmanship.
    • Quitting early: The player frequently quit multiplayer games to avoid losing.
  5. Select Add comment to provide more information. When finished, select Report.

Report a message

To report someone who has sent you an inappropriate text or voice message:

  1. Press the Xbox button on your controller to bring up the guide. Navigate to Communication, and then Chats or Message requests.
  2. Highlight the offensive message, and then press the A button and select Report message.
  3. Select the reason for the report (message or spam).
  4. Select Add comment to provide more information if desired. When finished, select Report.

Messages in Club chat can be reported to either a Club admin or to Xbox. If the message doesn’t belong in the Club, select Club admin. If the message violates the Code of Conduct, select Xbox Live Policy & Enforcement Team.

To report an inappropriate Looking for Group message:

  1. Navigate to your LFG post.
  2. Select the LFG post you wish to report and press the A button .
  3. Select Report this post.
  4. Select Add comment to provide more information. When finished, select Report.

Report an activity feed item, comment, or capture

Activity feeds on the Community tab, player profiles, Clubs, and game hubs allow players to see and comment on what others are playing. These feeds also display game clips and screenshots, also known as captures. To report an inappropriate feed item or comment:

  1. Select the inappropriate activity feed item or comment.
  2. Navigate to and select More actions, and then select Report.
  3. Select if you would like to report this to the Club admin or the Xbox Live Policy & Enforcement Team.
  4. Select Add comment to provide more information. When finished, select Report.

Club feed items can be reported to either a Club admin or to Xbox. If the item doesn’t belong in the Club, select Club admin. If the item violates the Code of Conduct, select Xbox Live Policy & Enforcement Team.

You can also remove your own activity feed items and any comments associated with your content. To remove a specific feed item or comment, select Options, and then select Delete item or Delete comment.

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