Error 0x8000FFFF occurs after you start a game or join a party on Xbox One or sign in to Xbox Live on Xbox 360
Xbox One:
You get the following error message after you try launching a game or joining a party chat on your Xbox One:
We were unable to get your last saved data or we weren't able to get your messages. Please try again later
Status code: 0x8000FFFF
Xbox 360:
You get the following error message after you sign in to Xbox Live on your Xbox 360:
Can't retrieve information from Xbox Live.
Status code: 8000FFFF
This may mean one of the following:
- Some Xbox Live features are not available because of temporary system maintenance or an unexpected Xbox Live issue.
- You can't access Xbox Live because of a network configuration issue.
Solutions
For Xbox One
To resolve this issue, try the following solutions:
Solution 1: Check the status of the Xbox Live service
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Restart your console
- Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
- Select Restart console.
- Select Restart.
- After your console has restarted, try signing in again.
For Xbox 360
To resolve this issue, try the following solutions:
Solution 1: Check the status of the Xbox Live service
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Manually refresh the channel list
To manually refresh the channel list, follow these steps:
- On your controller, press the Guide button.
- Hold the Right trigger down and press Y to return to the Xbox Dashboard. Wait a moment. The channel list will be refreshed.
Solution 3: Test your connection
Test the Xbox Live connection on your Xbox 360 console. Here's how:
- Press the Guide button on your controller, go to settings, and then select System Settings.
- Select Network Settings.
- Select Wired Network or the name of your wireless network, if you are prompted.
- Select Test Xbox Live Connection.
Note If the test fails and you can't connect to Xbox Live, try the Xbox Live Connection Error Solution.
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