Error 0x8000FFFF occurs after you start a game or join a party on Xbox One or sign in to Xbox Live on Xbox 360

Xbox One:

You get the following error message after you try launching a game or joining a party chat on your Xbox One:

We were unable to get your last saved data or we weren't able to get your messages. Please try again later

Status code: 0x8000FFFF

Xbox 360:

You get the following error message after you sign in to Xbox Live on your Xbox 360:

Can't retrieve information from Xbox Live.

Status code: 8000FFFF

This may mean one of the following:

• Some Xbox Live features are not available because of temporary system maintenance or an unexpected Xbox Live issue.
• You can't access Xbox Live because of a network configuration issue.

For Xbox One

To resolve this issue, try the following solutions:

Solution 1: Check the status of the Xbox Live service

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: Restart your console

1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
2. Select Restart console.
3. Select Restart.
4. After your console has restarted, try signing in again.

For Xbox 360

To resolve this issue, try the following solutions:

Solution 1: Check the status of the Xbox Live service

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: Manually refresh the channel list

To manually refresh the channel list, follow these steps:

1. On your controller, press the Guide button.
2. Hold the Right trigger down and press Y to return to the Xbox Dashboard. Wait a moment. The channel list will be refreshed.

Solution 3: Test your connection

Test the Xbox Live connection on your Xbox 360 console. Here's how:

1. Press the Guide button on your controller, go to settings, and then select System Settings.
2. Select Network Settings.
3. Select Wired Network or the name of your wireless network, if you are prompted.
4. Select Test Xbox Live Connection.

Note If the test fails and you can't connect to Xbox Live, try the Xbox Live Connection Error Solution.