Error 80169d94 occurs when you try to purchase content at Xbox Live

You see the following error message and code when you try to purchase content at Xbox Live:

Can’t retrieve information from Xbox Live.
Please try again later.

Error code 80169d94

This may mean that your Xbox Live billing account is locked.

Solution

If you are experiencing this problem, contact Xbox Support.

Related Issues

Xbox error code/status code search
Billing Support
Change an Xbox Live payment option
Manage payment options
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