Error code C00D002F occurs when trying to play a file in the Zune software

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service.

You see the following error code when trying to play a file in the Zune software:

C00D002F

This may mean that the file is corrupted or is not valid.

Try the following solutions to resolve the problem.

Solution 1: Change the metadata

Trying changing some of the media file's metadata, or descriptors. Here’s how:

1. In the Zune software, find the file you’re trying to play. This might be an album, song, or video.
2. Right-click the file, and then click Edit.
3. In the Edit info window, see if some of the description or metadata for the album, song, or video is incorrect or incomplete. For example, you might correct the title or song name, or you may to add a genre).
4. Click OK to save your changes, and then try playing the file again.

Solution 2: Replace the content

Try replacing your media file with a new copy. To do this, download the item again.