Manually eject a disc from Xbox One

If you can’t eject the disc from your Xbox One X, Xbox One S, or original Xbox One, try the following.

Note This page does not apply to the Xbox One S All-Digital Edition, which doesn’t include an optical disc drive.

Solution 1: Restart, and then eject

  1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.
  4. After restart, press the eject button next to the disc slot to remove the disc.

If your Xbox is frozen, press and hold the Xbox button on the front of the console until it turns off. Press the Xbox button again to restart, and then press the eject button.

Solution 2: Use a paper clip

This video shows how to use a paper clip to eject a disc from the original Xbox One.

Here’s what the video instructs:

  1. Important Unplug the power cord and other connected cables first.
  2. Uncoil a large paper clip. A standard clip is too short. Your clip must reach 2 inches (about 5 centimeters).
  3. Insert the end of the paper clip into the eject hole, which, on all Xbox One consoles, will be found on the left wall of the console, around the corner from the disc slot.
    The hole is hardest to find on the Xbox One S, the left side of which is a grill full of holes. Start with the hole that’s second from the right and second from the bottom.
Xbox One S
On the original Xbox One, find the hole between slats on the left side, just below the connect button for wireless controllers. Because of the angle of the slats, you need to be facing the side of the console directly to see the hole.
An illustration of a hand holding an uncoiled large paper clip, with the straight end of the paper clip pointing toward the small orange rectangle behind the vents on the left side of an Xbox One console
On the Xbox One X, the hole is in plain view, but below the grill on the left side.
  1. As you push in the clip, the disc will pop out, but only a little. Pull it the rest of the way out using a lint-free cloth to keep the disc clean.

To keep this from happening again, make sure the disc isn’t sticky and doesn’t have a label that’s thick or peeling.

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