Error 0x87e0012d occurs

This may mean there's a problem with Xbox Live, or that your console has encountered an unexpected error.

Solutions

  1. Whatever you were doing, try again. Occasionally something interferes with normal actions.
  2. Restart your Xbox: Press and hold the Xbox button on your controller and choose Turn console off.
  3. Do a deeper restart: Press and hold the power button on the front of your Xbox for 10 seconds.
  4. If you’re trying to use a game or app, uninstall and reinstall it.
  5. As a last resort, you could try resetting your Xbox. This reinstalls the console’s operating system. Depending on your network, it could take a while.
  6. Press the Xbox button to open the guide, then go to Settings > System > Console info > Reset console.

Xbox Live Core Services: up and running
2019-12-06T08:14:53.4216912+00:00
Social and Gaming: up and running
2019-12-06T08:14:53.4216912+00:00
Purchase and Content Usage: Limited
2019-12-05T13:32:56.0000000-08:00

Affected platforms:

Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices

Affected services:

Paying for downloadable items with stored currency, adding additional stored currency, or viewing your balance

Latest update

We are seeing indications that we are on the path to recovery with the issue causing problems purchasing content and we expect to be back up and running shortly.

TV, Music and Video: up and running
2019-12-06T08:14:53.4216912+00:00

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