You receive an E86 error when you try to use your Xbox 360 console

You receive an error message like the following when you use your Xbox 360 console:

System Error: Contact Xbox Customer Support

Error E86

This means there may be a problem with your Xbox 360.

• Original Xbox 360 console

The steps in our Flashing Lights Solution might resolve the issue. Choose one flashing light as the problem and follow the steps in the solution.

• Xbox 360 S console

1. Disconnect and reconnect all accessories. See Check the connections for your Xbox 360 accessories.
2. Remove the hard drive. See Add or remove an Xbox 360 Hard Drive.
3. Remove any USB flash drives.

If these steps don't resolve the problem, you'll need to request a repair. Learn how to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.