You see the following error message and code when you use your Xbox 360 console:
System Error: Contact Xbox Customer Support
Error code E96
This means there may be a problem with the console.
Try the following steps:
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Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution.
If the previous steps didn't resolve the problem, you'll need to request a repair. Learn how to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.
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