Troubleshoot Xbox One unexpectedly turning off

Your console shuts down unexpectedly

Solution 1: If the console is too hot

If you received a message stating that your Xbox One console is getting improper ventilation, or it's hot to the touch, follow these steps:

  1. Turn off the console.
  2. Wait at least one hour.
  3. Move the console to a well-ventilated spot.
  4. Turn on the console.

Important Make sure your console is in a cool, well-ventilated place. Remove any objects on, under, or right next to the console.

For tips on positioning your Xbox One console, see Ventilation for the Xbox One console and Getting started with Xbox One.

Solution 2: Troubleshoot your power supply

If your console continues to shut down unexpectedly, the problem might be the power supply. For information about how to troubleshoot power supply issues, visit Your Xbox One console won’t turn on.

Solution 3: Change the console settings so it doesn’t turn off automatically

  1. Turn on the console.
  2. Press the Xbox button  to open the guide.
  3. Select System > Settings > General > Power mode & startup.
  4. Under the Turn off after dropdown, select Don't turn off automatically.

If you follow these steps but the console continues to get hot and shut down, request a repair.

Your console shuts down unexpectedly while streaming content

Solution 1: Clear persistent storage

To troubleshoot this issue, clear persistent storage (Blu-ray data that’s been cached on the console).

  1. Press the Xbox button  to open the guide.
  2. Select System > Settings > Devices & streaming.
  3. Select Blu-ray.
  4. Select Persistent storage.
  5. Select Clear persistent storage.
  6. Turn off and unplug your console, and then wait 5 minutes.
  7. Plug in and turn on your console, and try streaming the content again.

Solution 2: Try a wired connection

Some wireless routers have settings that may cause your Xbox One console to shut down unexpectedly. For example, a power-saving setting or network setting may cause your console to shut down.

If you use a wireless connection to connect to Xbox Live, try a wired connection. For information about how to set up a wired connection, see the Xbox One First-Time Connection Solution.

If you can’t stream content when you use a wireless connection, see the Networking Hardware Information section of the Xbox Forums, or contact the router manufacturer for information about how to configure the wireless settings on the router.

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