Error 80190126 occurs when you try to purchase content from Xbox Live

Problem

You see the following error code when you try to buy content from Xbox Live:

80190126

This could mean that the payment option you’re trying to use is not supported by the type of content you’re trying to buy. Or, it could also mean that your account is locked for some reason.

Solution

To resolve this problem, try using a different payment option. For example if you’re trying to use PayPal, use a credit card instead. For more information, see Change an Xbox Live payment option.

If you continue to experiencing the problem, use the “Contact us” link at the bottom of this page to contact Xbox support.

Related Issues

Xbox Live: Top issues
Xbox error code/status code search

To provide better support, did this solution solve your problem?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.