Error 8027025A occurs when you try to sign in or start an Xbox One app

You see the following error code when you try to sign in or start an Xbox One app:

8027025A

This may mean one of the following:

  • There's a temporary problem with the Xbox Live service.
  • The application did not load in the time expected.
  • There's a sign-in issue with your profile.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2019-09-20T08:31:23.7711670+00:00

Solution 2: Start the app again

To do this, first stop the app:

  1. Press the Xbox button  to open the guide, and then select Home.
  2. With the focus on the app tile, select the Menu button .
  3. Select Quit.

Wait at least 10 seconds, and then start the app again.

Solution 3: Restart your console

  1. Press and hold the Xbox button  in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.

Note If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart.

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