A billing address error occurs when making a purchase on your Xbox console
You see the following error message when you try to make a purchase on your Xbox console:
Sorry, there’s a problem with your billing address. Fix it in Settings, Account, Manage Payment Options, then come back to try again.
This means your billing address is incorrect.
- If you’re moving to a different country or region, you’ll need to perform some extra steps when you update your Xbox account. For more information, see Change the region of your Xbox Live account.
- If you want to associate your gamertag with a different Microsoft account, see Move your Xbox Live profile to another Microsoft account on Xbox 360.
- If you want to change your payment options and use a different payment instrument for your account, see Manage your Xbox Live payment options.
- To find your Microsoft account and associated information such as your phone number and email address, see Find your Microsoft account email address.
How to change your billing address online
- In a browser, go to My Account.
- If needed, sign in to the Microsoft account you want to change.
- Select Payment & billing, and then select Billing info.
- Select Edit profile, and then follow the instructions to correct your billing address.
- Try to make your purchase again.
How to change your billing address on Xbox One
- Press the Xbox button to open the guide.
- Select System > Settings > Account > Payment & billing.
- Under your address, select Edit info.
- Follow the prompts to update your billing address.
How to change your billing address on Xbox 360
- On your console, sign in using your Xbox gamertag.
- Go to Settings, and then select Account.
- Select Manage Payment Options.
- Select the payment option to update.
- Update the billing information for the credit card.
- Select OK, and then try to make your purchase again.
Note If you want to change the billing name on your Xbox account, use the computer steps above.
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