Error 4 occurs when using the Xbox 360 Kinect Sensor
If you get error code 4 and the following message when you're using your Xbox 360 Kinect Sensor, it means the Kinect sensor microphone is having trouble hearing you:
Kinect couldn't hear the whole calibration tone.
Solution 1: Select "More info" and then "Try again"
On your console, select More Info to see suggestions of how to correct the problem. After you make the suggested changes, select Try Again to run the test again.
Solution 2: Make sure the Kinect sensor is positioned correctly
To learn how to position your Kinect sensor for optimal microphone use, go to Kinect voice recognition and chat.
Solution 3: Request a repair
If the solutions above didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
To provide better support, did this solution solve your problem?
Thank you for your feedback
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 4 occurs when using the Xbox 360 Kinect Sensor" issue you were reading about or a different issue?