Error 80072747 occurs when you use Xbox Live
You see the following error and either of the following messages when you’re using Xbox Live:
Xbox Live Stores: Can't retrieve information from Xbox Live. Please try again later.
Sorry, there’s a problem with the Xbox service. Please try again later.
This means that there was a problem connecting to Xbox Live or completing the purchase you were trying to make.
- Check the Xbox Live service status to see if there’s a known issue that might be causing this error.
- Turn off your Xbox console, wait 5 minutes, and then restart and try to connect to Xbox Live again.
- If you still get the error, clear your Xbox 360 system cache and then try connecting again.
If this doesn’t resolve the issue, contact Xbox Support.
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