If you have trouble recording game clips using Game DVR on Windows 10, this page can help you find the information that you need to resolve the problems.
Note Before you begin troubleshooting any of the following issues, you’ll want to first verify that you have the latest version of the Xbox app on Windows 10.
Users in the European Union and Korea who are using a Windows 10 N or a Windows 10 KN will also need to install the Media Feature Pack for N and KN versions of Windows 10 to use this feature.
For PC games running in full-screen mode, the Game bar is blocked from opening.
To use the Game bar or the shortcut keys, you will first need to adjust the game settings to open in Windowed mode.
Note The method for opening a game in Windowed mode varies from game to game.
Once in Windowed mode, press the Windows key + G to open the Game bar and then select the tick box, “Yes, this is a game”.
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You can now either play in Windowed Mode and record using the Game bar, or switch the settings back to full-screen mode, where you’ll have to rely on the Windows shortcut keys, as the Game bar will be blocked.
To record in full-screen mode, use Windows key + Alt + G to initiate a Record that clip and Windows key + Alt + R to stop a game clip recording in progress. Other keyboard shortcut combinations will not work in this mode. For a list of all keyboard shortcuts you can use, see Record game clips with Game DVR on Windows 10.
Note In some PC games that use full-screen mode, you may also use Windows key + G to open the Game bar.
If you find that nothing happens when pressing Windows key + G:
Game clips and screenshots are saved in the File Explorer\Videos\Captures folder.
Sometimes, a recording doesn’t end correctly. When that happens, you’ll need to restart Game DVR to fix the problem:
Before a game can be recorded using keyboard shortcuts or the Game bar, it first needs to be identified as a game. If this is your first time trying to record a game, press Windows key + G. You’ll be prompted to identify this programme as a game. Select the tick box to confirm that this is a game.
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Some games ignore the Windows logo key, but you can add your own keyboard shortcuts that don’t use it. To identify these games, press the Windows logo key. If you don’t see the start menu, then you’ll have to create your own shortcut keys that don’t include the Windows logo key.
To create your own shortcut keys, open the Xbox app and go to Settings, then Game DVR and then Keyboard shortcuts. Using the Your shortcut fields, you can create your own shortcuts.
Note Some games block all keys, so keyboard shortcuts may not work in those games.
If you used keyboard shortcuts to record games that are full-screen mode only, the clips might be dark. We’re working on fixing this in a future update.
Some games don’t allow recordings. If that’s the case, your captures will be blank.
This can happen for a couple of reasons. If the game you’re playing is full-screen mode only, screenshots won’t work. Also, if you have any protected content open on your PC, it may cause your screenshot to be blank.
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