Video, photo, and audio on Media Player for Xbox One FAQ

Find answers to commonly asked questions about video, photo, and audio content on Media Player.

Media Player questions

Which file types are compatible with the Media Player app?

The supported file types for the Media Player app are:

  • 3GP audio
  • 3GP video
  • 3GP2
  • AAC
  • ADTS
  • animated GIF
  • .asf
  • AVI DivX
  • DV AVI
  • AVI uncompressed
  • AVI Xvid
  • BMP
  • JPEG
  • GIF
  • H.264 AVCHD
  • M-JPEG
  • .mkv
  • .mov
  • MP3
  • MPEG-2 MPEG-2 HD
  • MPEG-2 TS
  • H.264/MPEG-4 AVC
  • MPEG-4 SP
  • PNG
  • TIFF
  • WAV
  • WMA
  • WMA Lossless
  • WMA Pro
  • WMA Voice
  • WMV
  • WMV HD

What if I can't play some of my audio, video, or photo files?

Xbox One supports a wide variety of codecs and media types, but if you try to play a file that contains unsupported content, Media Player will notify you about the issue.

Does Media Player support artwork when I browse my collection?

Yes, Media Player will show thumbnails for your audio, video, and photo files if they're available.

What are the different ways to play audio, photo, and video content on Media Player?

You can play media from a USB 1.0, 2.0, or 3.0 removable drive. USB 1.0 and 2.0 drives will automatically be treated as media drives.

If Media Player does not recognize the USB drive, see Troubleshoot external storage detection on Xbox One.

Is there third-party software that I can use to stream media content from my PC to Media Player?

The Xbox One team tests extensively to ensure that Xbox will work well with Windows Media Player software. If you decide to use third-party software, contact that software's manufacturer for support.

How can I stream content from my Mac?

To share from a Mac computer, you need to use a third-party streaming solution. Be aware that Microsoft does not support third-party streaming solutions, so contact that product's manufacturer if you need support.

How can I set up Windows Media Player 11 or the Zune software to share my media with my console?

This is not currently supported on Xbox One. For information about setting up sharing on Xbox 360, see Windows Media Center PC support.

How can I play media from my iPhone and iPod Touch?

Unfortunately, the iPhone and iPod Touch use a different mechanism for storing media than a “traditional” USB drive, so Media Player is currently unable to play content from these devices.

What should I do if my USB storage device loses connection during play?

Try adjusting the power settings for external storage:

  1. Press the Xbox button to open the guide, select System > Settings.
  2. Select General > Power mode & startup.
  3. Deselect When Xbox is off, turn off storage.

Does Media Player support the use of subtitles in movies?

Media Player allows SRT files to be used for adding subtitles to videos. If you’ve added the file correctly, the “CC” Closed Captioning control will be displayed during video playback, allowing you to turn on and off the subtitles.

To add an SRT file:

  1. Copy the SRT file to the same folder on your storage device as the video you’re trying to watch. For example, if your video is in a folder called Videos, the SRT file must be located there as well.
  2. Make sure that the SRT name matches the name of the video. For example, if your video is titled “MyVideo123.mkv,” your SRT file must be titled “” to work.

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